To ensure prompt delivery of your purchase:
Once you have completed payment, you will need to contact us at SimoleansAndPets@yahoo.com
Please include the following information:
Sim Name
City
Property Name (If Applicable)
Your Purchases
Also,your paypal email address if it differs from what you'll be contacting us from
What does wear mean?
On Rare Pets and truly Rare Items - wear means nothing. These items will never break, it solely means - if anything - that this item has sat on a property before.
How quickly will my item be delivered?
Our goal is to get your item to you within 24 hours. However, of course unfortunate things happen. If your item is getting delivered to a different city, Sim Move has been known to go down a time or two. Also, server outages may get in the way. We apologize if these things delay your delivery, however they are out of our hands. In extreme circumstances, we will make sure to get in contact with you to make delivery arrangements. Also if you are going out of town or will not be available for deliver - no problem! Please just let us know.
I'm unhappy with my purchase - may I get a refund?
These items are sold as-is and are accurately described. If you are unfamiliar with the item's use, we suggest you do some research before making your purchase. Sorry, no refunds.
Any other questions, please contact us:
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